Shipping & Delivery Policy

Where We Ship

We currently ship within the United States. We do not ship internationally at this time.

Some regulated products cannot be shipped to every destination, and certain remote or restricted addresses may not be serviceable. If we cannot ship an item to your address, we will contact you and refund the order.

We cannot ship to P.O. boxes, APO or FPO addresses for cylinder products. Please provide a physical street address at checkout.

Shipping Cost

We offer free standard shipping on qualifying orders within the continental United States. Any shipping charge that applies to your order is calculated and shown at checkout before you pay.

Oversized shipments, expedited services and deliveries to Alaska, Hawaii or other remote areas may carry an additional charge. Where that applies, the cost is shown at checkout or confirmed with you before the order ships.

Handling Time, Transit Time & Order Cut-Off

• Handling time: approximately 1 business day (Monday–Friday)
• Transit time: approximately 1–3 business days (Monday–Friday) within the continental United States
• Order cut-off time: orders placed before 11:00 PM EST are queued for the next business day

Most orders are processed and handed to the carrier within one business day of payment clearing. Orders placed on weekends or public holidays begin processing on the next business day.

Handling and transit times are estimates, not guarantees. Total delivery time is handling time plus transit time.

Order Status & Tracking

Once your order ships you will receive an email with a tracking number and carrier details. You can also view order status in your account.

• Please allow up to 48 hours for the first tracking scan to appear
• Tracking updates are provided by the carrier and may not update in real time
• If your order has not arrived within 20 days of shipping, contact our support team

Delays & Carrier Exceptions

Delivery estimates can be affected by circumstances outside our control, including:

• Severe weather and natural events
• Carrier network volume, backlogs and holiday peaks
• Regulated-product routing requirements
• Incorrect or incomplete delivery addresses
• Failed delivery attempts or the need for a signature

While we work to dispatch every order promptly, we cannot be held responsible for carrier delays once a shipment has left our warehouse.

Multiple Shipping Addresses

Each order can be shipped to one address only. If you need items sent to different locations, please place a separate order for each destination.

Large orders may arrive in more than one box or on more than one delivery, especially where cylinder quantity limits apply per shipment.

Address Accuracy

Please double-check your shipping address before completing checkout. Customers are responsible for the accuracy of the address provided.

• If an order is shipped to an incorrect address supplied by the customer, we cannot be held responsible for the loss
• Address changes can only be made before the order is dispatched — contact us immediately if a correction is needed
• Packages returned to us as undeliverable may be refunded less any shipping and return costs incurred

Damaged Or Lost Packages

If your package arrives damaged, please report it within 48 hours of delivery with photos of the product and the outer packaging so we can open a claim.

If tracking shows no movement for an extended period, or a package is marked delivered but not received, contact us and we will investigate with the carrier. Resolution may include a replacement or a refund once the carrier claim is assessed.

Refrigerant & Regulated Product Shipping

Refrigerant cylinders are regulated for transport. We follow applicable refrigerant handling and shipping requirements, and our shipments are packed and labeled accordingly.

• Certain refrigerant products may only be sold to buyers who meet applicable certification requirements, such as EPA Section 608 or Section 609 depending on the product and its intended use
• We may request documentation before releasing an order for a regulated product
• Some carriers and service levels are not available for cylinder shipments, which can affect delivery speed
• Customers are responsible for safe receipt, storage and handling of refrigerant products after delivery

Orders that do not meet applicable regulatory requirements may be cancelled and refunded. This information is general and does not replace federal, state or local regulations.

Returns & Exchanges

We accept returns within 30 days of delivery on eligible items that are unused, unopened and in original condition. Damaged, defective or incorrect deliveries should be reported within 48 hours.

Full details, including non-returnable items and refund timelines, are in our Return & Refund Policy.

Contact Information

For questions about shipping, delivery or a specific order, contact us: