Privacy Policy

Personal Information We Collect

We collect two broad categories of information: information about the device you browse with, and information you provide when you place an order or contact us.

Device Information

When you visit our website, we automatically collect certain technical information about your device, including:

• Web browser type and version
• IP address and approximate region
• Time zone and device settings
• Cookies stored on your device
• Products viewed, pages visited, referring website and on-site interactions

We collect this information using cookies, log files, web beacons, tags and pixels. We refer to it collectively as Device Information.

Order Information

When you place an order or create an account, we collect the details needed to process and deliver it, including:

• Name
• Billing address
• Shipping address
• Payment information processed by our payment provider
• Email address
• Phone number
• Order history and support correspondence

We refer to this as Order Information. Throughout this policy, Personal Information means both Device Information and Order Information.

Cookies & Tracking Technologies

Cookies are small data files placed on your device that help the site function and help us understand how the store is used. We use cookies to keep your cart and session working, remember preferences, and measure site performance.

You can control cookies through your browser settings and through the cookie preferences available on our site. Disabling some cookies may affect checkout and other store features.

How We Use Your Information

We use the Personal Information we collect to:

• Process, fulfill and deliver your orders
• Arrange shipping and provide tracking updates
• Send order confirmations, invoices and service messages
• Communicate with you and provide customer support
• Screen orders for fraud, security and regulatory risk
• Verify eligibility where a purchase is subject to regulatory requirements
• Improve our website, product range and customer experience
• Send marketing communications where you have consented and not opted out

Sharing Your Personal Information

We share Personal Information with third parties only where it is needed to run our business. These include:

• Payment processors, to authorize and settle transactions
• Shipping carriers and fulfilment partners, to deliver your order
• Analytics providers, to understand how our store is used
• Website, hosting and email service providers that support our platform
• Professional advisors, and law enforcement or regulators where we are legally required to respond

We do not sell your Personal Information. Service providers are only permitted to use the information we share for the purposes we specify.

Data Security

We use industry-standard measures designed to protect Personal Information against unauthorized access, misuse, disclosure or alteration. Checkout and account pages are encrypted in transit, and card data is handled by our payment provider rather than stored on our systems.

No method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have the right to request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information, where legally applicable
• Restriction of, or objection to, certain processing
• A portable copy of information you provided to us
• To opt out of marketing communications at any time

To exercise any of these rights, contact us using the details at the bottom of this page. We may need to verify your identity before acting on a request.

If you are located in a region with additional data protection laws, you may have further rights under those regulations.

Data Retention

We retain Order Information for our business, accounting and legal records unless and until you ask us to delete it and we are not required to keep it. Device Information is retained for a shorter period, consistent with our analytics and security needs.

Children's Privacy

Our store is intended for customers who are of legal age in their state of residence. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Updates To This Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. Any updates will be posted on this page with a revised "Last updated" date.

Contact Information

For questions about this Privacy Policy or to exercise a privacy right, contact us: