Payment Policy

When Payment Is Collected

Payment is collected in full at the time you place your order. Your order is not considered confirmed until payment has been authorized and captured by our payment processor.

If a payment is declined, returned or reversed, we may hold or cancel the order until the balance is settled. Items are not reserved for an order with an unsuccessful payment.

Accepted Payment Methods

We currently accept the following payment methods at checkout:

• Visa, Mastercard, American Express and Discover credit and debit cards
• PayPal, where offered at checkout
• Apple Pay and other digital wallets, where supported by your device and browser

Available methods may vary by order, device and location. The methods shown on the checkout page at the time of purchase are the ones we can accept for that order.

We do not accept cash on delivery, personal checks or wire transfers unless this has been arranged in writing with our team in advance.

Secure SSL Checkout

Our checkout runs over an encrypted SSL/TLS connection. Card details are transmitted directly to our payment processor and are handled in their secure environment.

• We do not store full card numbers or security codes on our servers
• Card data is processed by established, PCI-compliant payment providers
• Connections to our checkout pages are encrypted end to end

Payment Verification

Some orders require additional verification before they can be released for shipping. This protects both you and our store.

We may contact you to confirm billing details, verify the cardholder, or request additional documentation where a purchase is subject to regulatory requirements. Orders that cannot be verified may be cancelled and refunded in full.

Order Confirmation

After a successful payment you will receive an order confirmation email containing your order number and a summary of the items purchased.

1. 1Place your order and complete payment at checkout.
2. 2Receive an order confirmation email with your order number.
3. 3Receive a shipping confirmation with tracking once your order leaves our warehouse.

If you do not receive a confirmation email, please check your spam folder before contacting us — the message may have been filtered.

Fraud Prevention

All orders are screened for signs of fraud or unauthorized card use. We reserve the right to place an order on hold, request further verification, limit order quantities, or cancel and refund an order we believe to be fraudulent or high risk.

Repeated chargebacks or attempts to use unauthorized payment methods may result in future orders being refused.

Taxes & Billing Information

Applicable sales tax is calculated at checkout based on the shipping destination and shown before you confirm payment. Prices are displayed in U.S. dollars.

• Billing information must match the details held by your card issuer
• Incorrect billing details are a common cause of declined payments
• Any duties, permits or regulatory fees that apply to a regulated product may be shown separately or invoiced where required

Prices, promotions and availability are subject to change without notice. If a product is listed at an incorrect price, we may cancel the order and issue a full refund.

Refunds & Cancellations

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer and are typically 5–10 business days after the refund is issued.

For eligibility rules and the full returns process, see our Return & Refund Policy.

Contact Information

If you have questions about payments, billing or an order charge, please contact us: